Refund policy

Our 30-day returns policy means that you have 30 days from receiving an item to request a return. 

To be eligible for a return, the item must be in the same condition in which you received it, must not have been used, must have all its labels and must be in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, contact us at dulcora.italiancomfort@gmail.com. Returns must be sent to the following address: Via Marconi, 53 Seriate BG. 

If the return is accepted, we will send you a return shipping label together with instructions on how and where to send the parcel. Items sent without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at dulcora.italiancomfort@gmail.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. That way we can assess the problem and put it right.

Exceptions / non-returnable items
Certain types of item cannot be returned, such as made-to-measure products (for example special orders or personalised items). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us. 

Unfortunately we cannot accept returns of sale items or gift vouchers.

 

Exchanges
The quickest way to make sure you get what you want is to return the item you received and, once the return has been accepted, to purchase the new item separately.

 

Refunds
As soon as we have received and inspected your return, we will let you know whether the refund has been approved or not. If it is approved, you will be refunded automatically to the original payment method within 10 working days. It may take some time before your bank or credit card company processes the refund and makes it visible.